Contact Us/ Return Policy

Thank you for your interest in The Pro Shop at Hairbrained.

Questions or comments. Please email Kelly@hbmail.me



Shipping costs not refunded on returns or exchanges

Items may be returned for refund or credit if returned within 10 days of receipt, with original packaging in undamaged and sellable condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Kelly@hbmail.me and send your item to: 141 Summit street Apt. 2 Brooklyn US 11231.

To return your product, you should mail your product to: 141 Summit street Apt. 2 Brooklyn US 11231

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds will only be issued provided item is returned within 10 days of receipt, with original packaging in undamaged and sellable condition.

All orders will be shipped within 2 business days of order being placed. Any out-of-stock item will be backorderd, and shipped immediately when back in stock.


Many Thanks,

The Team at Hb Pro

Brooklyn, NY